All customers age 2 and older must purchase a General Admission ticket to enter Snowcat Ridge, regardless of whether they visit the other attractions or not. Children under 2 years old are not required to have a General Admission ticket, but all other members of their party 2 years old and older must have [...]

Yes, all of the snow at Snowcat Ridge is 100% real snow. Our snow is made of only two ingredients: water + magic. Making snow in Florida requires a lot of magic.

Our insurance company requires all guests age 2 years old and older to complete a waiver before entering our park. Guests under 18 years old must have their parent’s or guardian’s signature on their waiver. Entry into the park without correctly completing a waiver will be considered trespassing. We recommend you complete your waiver [...]

All attractions except Snowy Slopes are all wheelchair accessible.Please note:The Crystal Ribbon is wheelchair accessible within the main ice skating oval. Guests in wheelchairs must maintain control of their wheelchair at all times while on the ice. Guests in wheelchairs may not travel on the main ice ribbon path.The floor of the Arctic Igloo [...]

At Snowcat Ridge, we have specific guidelines to ensure all guests with service animals are supported throughout their visit. Our service animal guidelines are based upon those found at Disney World. Please note that: A service animal is a dog or miniature horse that has been individually trained to do work or perform [...]

Please visit each attraction page for full details on any age, height, weight, or general access restrictions, as well as a list of rules, attraction capacities, and other important information: Snowy Slopes Arctic Igloo Crystal Ribbon Alpine Village Eskimo Outpost Santa's Christmas Lane

A limited number of VIP Fast Pass and Unlimited Snow Tubing upgrade tickets will be available at the customer service desk, located in the Alpine Village. However, due to the limited capacity of Snowy Slopes, the VIP Fast Pass and Unlimited Snow Tubing tickets may sell out.

We are open on select dates from November through March. A full list of our official dates and hours can be found on the hours page. Please note that the length of our season may change depending on the prevailing weather conditions. Exact attraction opening times are as follows: The box office opens [...]

All-day locker rental is available in the Alpine Village and at the Crystal Ribbon for $5. Lockers measure 12″ wide, 15″ deep, and 24″ tall. Lockers are first come, first serve. Visit the customer service desk or Crystal Ribbon upon arrival to rent your locker for the day.

Lost and found is handled by on-site box office staff. Please note that on-site box office staff cannot process ticket sales or transfers over the phone. On-site box office staff primarily handle in-person ticket sales and assist customers with lost & found items. If you have another issue you’d like to discuss with our [...]