Frequently Asked Questions
Snowcat Ridge is Florida’s only alpine snow park, located minutes north of Tampa, Florida.
Below you’ll find a list of frequently asked questions and their answers:
Both cards and cash are accepted at the parking booth, box office, and customer service desk at the Alpine Village.
All other locations of our park are cashless and only accept credit card, debit card, Apple Pay, and Google Pay. We offer a “cash-to-card” service at the customer service desk in the Alpine Village, where guests can convert cash into a payment card that can be used throughout the park.
The General Admission ticket includes:
– A 2-hour snow tubing session on Snowy Slopes
– All-day access to the Arctic Igloo, Alpine Village, Santa’s Christmas Lane, and Crystal Ribbon until park closing
(Please note: Ice skate rental is not included. Children under 2 are free.)
The General Admission + Unlimited Snow Tubing ticket includes:
– UNLIMITED, all-day snow tubing on Snowy Slopes until park closing
– All-day access to the Arctic Igloo, Alpine Village, Santa’s Christmas Lane, and Crystal Ribbon until park closing
(Please note: Ice skate rental is not included. Children under 2 are free.)
The General Admission + VIP Fast Pass ticket includes:
– 2-hour snow tubing session on Snowy Slopes
– Access to Snowy Slopes 10-person tube VIP Fast Pass lane
– Access to Snowy Slopes single & tandem tube VIP Fast Pass lane
– All-day access to the Arctic Igloo, Alpine Village, Santa’s Christmas Lane, and Crystal Ribbon until park closing
– All-day access to Crystal Ribbon ice skate rental pick-up VIP Fast Pass lane
(Please note: Ice skate rental is not included. Children under 2 are free.)
The General Admission + VIP Fast Pass + Unlimited Snow Tubing ticket includes:
– UNLIMITED, all-day snow tubing on Snowy Slopes until park closing
– Access to Snowy Slopes 10-person tube VIP Fast Pass lane
– Access to Snowy Slopes single & tandem tube VIP Fast Pass lane
– Access to Crystal Ribbon ice skate rental pick-up VIP Fast Pass lane
– All-day access to the Arctic Igloo, Alpine Village, Santa’s Christmas Lane, and Crystal Ribbon until park closing
(Please note: Ice skate rental is not included. Children under 2 are free.)
The ticket transfer window ends 24 hours before the start of the time slot listed on your ticket. Tickets may not be transferred within 24 hours of the start of the time slot listed on your ticket. Ticket transfers are subject to a $5 per ticket transfer fee (plus tax), as well as any price difference between the original amount paid and the price for the same ticket type on the new day of attendance.
The price difference at the time of transfer will be calculated as:
The ticket price listed on the website on the new day of attendance
minus
The original amount paid.
A refund will not be issued if the original ticket price is higher than the ticket price for the new day of attendance, nor will this amount be applied to the $5 per ticket transfer fee.
The ticket transfer fee is not refundable. If your new date of attendance happens to be cancelled, you will receive a full refund of your original purchase price but you will not receive a refund of the transfer fee.
Guests must transfer their ticket to a new date. Tickets transfers cannot be “held” for a future, unselected date.
TO INITIATE A TICKET TRANSFER:
Showclix ticketing support staff are available during normal park operating hours, and may not be available outside of normal park operating hours.
Contact the Showclix ticketing support line by calling (352) 579-6650.
There’s some important information to know regarding the time slot printed on each General Admission ticket:
- The time slot printed on your General Admission ticket indicates your Snowy Slopes snow tubing session’s start and end time. Upon arriving at Snowcat Ridge, you will be issued a wristband with your Snowy Slopes snow tubing session’s start and end time, corresponding to your ticket.
- If you arrive earlier than your Snowy Slopes snow tubing session’s start time, you may visit the other park attractions until your Snowy Slopes snow tubing session starts.
- If you arrive later than your Snowy Slopes snow tubing session’s start time, you will not be credited with any additional time on Snowy Slopes, you may not transfer to another time slot and you will not be issued a full or partial refund. It is your responsibility to arrive on time for your Snowy Slopes snow tubing session.
- You may enter and exit Snowy Slopes as many times as you want during your Snowy Slopes snow tubing session, as indicated by your wristband.
- Once your Snowy Slopes snow tubing session ends, you must exit Snowy Slopes. You may continue to enjoy the other park attractions until the park closes. If you are waiting in line at the top of Snowy Slopes when your snow tubing session ends, you may ride to the bottom of the hill and then exit Snowy Slopes.
- If your Snowy Slopes snow tubing session ends at the same time the park is scheduled to close, we highly recommend you arrive before your Snowy Slopes snow tubing session starts so you can enjoy the other park attractions. The other park attractions will not remain open after the park’s scheduled closing time.
There’s some important information to know regarding the time slot printed on each General Admission + Unlimited Snow Tubing ticket:
- The starting time printed on your General Admission + Unlimited Snow Tubing ticket indicates the time you should arrive at Snowcat Ridge. Because of limited capacity at our facility, we request that you refrain from arriving more than 30 minutes earlier or later than the starting time listed on your Unlimited Snow Tubing upgrade ticket.
- Upon arriving at Snowcat Ridge, you will be issued a wristband which allows unlimited snow tubing on Snowy Slopes, until park closing.
- You may enter and exit Snowy Slopes as many times as you want during your Snowy Slopes snow tubing session.
- You may continue to enjoy the other park attractions until the park closes. The other park attractions will not remain open after the park’s scheduled closing time.
Due to the popularity and limited capacity of our facility, we highly recommend that all guests pre-purchase their tickets online to guarantee access to our park.
If a particular time slot sells out, tickets will not be available at the box office.
Snowcat Ridge offers two distinct parking options, each with its own location within the parking area:
Preferred parking is $22 per vehicle (including tax) and includes all-day parking for one vehicle in the front half of the parking area. By choosing preferred parking, visitors enjoy the convenience of parking closer to the park’s entrance and attractions. This option is ideal for those looking for quicker and easier access to the park.
Standard parking is $17 per vehicle (including tax) and includes all-day parking for one vehicle in the rear half of the parking area. Standard parking is a cost-effective option, making it suitable for visitors who don’t mind a slightly longer walk to the park’s entrance.
The key difference between preferred and standard parking at Snowcat Ridge is the location within the parking area. Preferred parking places your vehicle in the front half for easy access, while standard parking is located in the rear half, which may require a bit more walking. Your choice between these options depends on your preference for convenience and budget considerations during your visit to Snowcat Ridge.
You can pre-purchase a parking pass through the Snowcat Ridge tickets page or you can pay when you arrive.
There are three ways to purchase tickets:
- Tickets may be purchased on the tickets page of our website. The cheapest tickets will always be found on the tickets page of our website.
- You may purchase tickets on site at the box office. Please note tickets purchased at the box office are $6 more than the online ticket price.
There are three ways to access your tickets after purchase:
- Log in to the Showclix website to access your tickets.
- Bring your ID to the box office upon arrival so we can assist you to retrieve your tickets.
- Contact customer support by submitting a contact form.
Purchasing a ticket to Snowcat Ridge is the same as purchasing a ticket for a concert event. All sales are final. We do not issue refunds on any tickets or purchases.
Snowcat Ridge is open rain, snow or shine. We do not offer refunds or rain checks to those customers who do not wish to attend due to weather considerations.
Should Snowcat Ridge management decide to close the park due to safety considerations, customers will receive a full refund. However, it is up to the sole discretion of Snowcat Ridge management whether to close the park, and no refunds or rain checks will be offered if Snowcat Ridge management decides to operate in less than ideal weather conditions.
All customers age 2 and older must purchase a General Admission ticket to enter Snowcat Ridge, regardless of whether they visit the other attractions or not.
Children under 2 years old are not required to have a General Admission ticket, but all other members of their party 2 years old and older must have a General Admission ticket to gain admission to Snowcat Ridge.
Yes, all of the snow at Snowcat Ridge is 100% real snow.
Our snow is made of only two ingredients: water + magic.
Making snow in Florida requires a lot of magic.
Our insurance company requires all guests age 2 years old and older to complete a waiver before entering our park. Guests under 18 years old must have their parent’s or guardian’s signature on their waiver. Entry into the park without correctly completing a waiver will be considered trespassing.
We recommend you complete your waiver ahead of time at Waiver.snowcatridge.com – Do NOT email or mail your waiver to us. Your completed hard copy waiver must be presented in person at the main entrance of the park.
Hard copy waivers will also be available on site, but please be aware that completing your waiver on site may delay your entrance into the park.
Regardless, we recommend you arrive 30 minutes before the start of your Snowy Slopes snow tubing session to allow enough time for parking & waiver check in, and to maximize your time on Snowy Slopes.
All attractions except Snowy Slopes are all wheelchair accessible.
Please note:
- The Crystal Ribbon is wheelchair accessible within the main ice skating oval. Guests in wheelchairs must maintain control of their wheelchair at all times while on the ice. Guests in wheelchairs may not travel on the main ice ribbon path.
- The floor of the Arctic Igloo is snow covered and will be slippery, wet and have uneven terrain. Wheelchair accessible snow tubing is available inside of the Arctic Igloo on the Bunny Slope, but please note that our staff are not able to assist guests into and out of the snow tubes.
At Snowcat Ridge, we have specific guidelines to ensure all guests with service animals are supported throughout their visit. Our service animal guidelines are based upon those found at Disney World. Please note that:
- A service animal is a dog or miniature horse that has been individually trained to do work or perform tasks for an individual with a disability.
- Service animals must be under the control of the owner at all times and should remain on a leash or in a harness. Staff members are not able to take control of service animals.
- Only trained service animals are permitted inside Snowcat Ridge. Emotional support animals, comfort animals and pets are not permitted at Snowcat Ridge.
- Service animals must be housebroken. Service animals are required to behave and not bark, growl, jump up on or lunge at other guests or staff members.
- Corrective action must be taken if the service animal is not behaving appropriately.
- Due to the nature of the attraction, service animals are not be permitted to ride on Snowy Slopes.
- Service animals must remain on the floor and not on dining chairs or tables in food and beverage locations.
- Service animals are allowed in the spectator areas of the Crystal Ribbon and Arctic Igloo that are not covered by ice or snow. Similar to Florida Department of Health guidelines at public swimming pools, service animals are not allowed in or on water features (whether liquid, frozen or in snow form). Consequently, service animals may not proceed onto the ice itself at the Crystal Ribbon or onto the snow itself in the Arctic Igloo.
Please visit each attraction page for full details on any age, height, weight, or general access restrictions, as well as a list of rules, attraction capacities, and other important information:
A limited number of VIP Fast Pass and Unlimited Snow Tubing upgrade tickets will be available at the customer service desk, located in the Alpine Village. However, due to the limited capacity of Snowy Slopes, the VIP Fast Pass and Unlimited Snow Tubing tickets may sell out.
We are open on select dates from November through March. A full list of our official dates and hours can be found on the hours page.
Please note that the length of our season may change depending on the prevailing weather conditions.
Exact attraction opening times are as follows:
- The box office opens 30 minutes before the park opening time.
- The Alpine Village opens 15 minutes before the park opening time.
- Snowy Slopes, the Arctic Igloo, Crystal Ribbon, Santa’s Christmas Lane and Flurry’s Outpost are open at the park opening time.
All attractions close at the park closing time.
All-day locker rental is available in the Alpine Village and at the Crystal Ribbon for $5. Lockers measure 12″ wide, 15″ deep, and 24″ tall. Lockers are first come, first serve. Visit the customer service desk or Crystal Ribbon upon arrival to rent your locker for the day.
Lost and found is handled by on-site box office staff.
Please note that on-site box office staff cannot process ticket sales or transfers over the phone. On-site box office staff primarily handle in-person ticket sales and assist customers with lost & found items. If you have another issue you’d like to discuss with our team, we highly recommend you submit a contact form through our website. Our online support team is available 7 days a week and answers most website contact form submissions in under an hour.
On-site box office staff are not available outside of normal park operating hours. The box office can be reached directly by calling 813-492-2534.
Yes. Please visit our group sales page for more information.
Discount group tickets are only available online and are not available at the box office.
Yes. Customers may bring their own ice skates to use on the Crystal Ribbon. We also have ice skates to rent for $10.95 for those guests who do not own their own.
Helmet rental and ice skate training aid rental is also available. Please visit the Crystal Ribbon page for more information.
The Snowy Slopes, Arctic Igloo, and Crystal Ribbon attractions at Snowcat Ridge are not recommended for those who are pregnant, have heart conditions, or are in general poor health. If you have any of these conditions, we highly recommend you refrain from visiting the Snowy Slopes, Arctic Igloo, and Crystal Ribbon attractions.
The music and light show on Snowy Slopes and the Crystal Ribbon starts each evening at sunset and continues until park closing.
The theme lights inside the Arctic Igloo may periodically feature strobing effects during both the day and night.
Our light show on Snowy Slopes and Crystal Ribbon periodically features strobing effects.
Please note that the Snowy Slopes, Crystal Ribbon, and Arctic Igloo strobing lights are also visible from the other park attractions.
Closed toes secure shoes are required on Snowy Slopes and in the Arctic Igloo.
Socks are required to rent ice skates at the Crystal Ribbon. Socks are available for purchase at the gift shop.
While inside the Arctic Igloo we recommend wearing warm, water-resistant clothing including gloves and boots. This is real snow! Snow is wet, cold, and slippery. Layering is also recommended, as some of our park attractions are outdoors. You may also consider bringing a change of clothing. Lockers are available to rent at the park entrance.
If you don’t own any winter clothing, Snowcat Ridge sells basic snow gear like hats, gloves and sweaters.
We employ safety and security staff throughout our facility.
We do not allow foul language, fighting, weapons of any kind, drugs or other unacceptable and illegal behavior.
Those who are ejected from the facility will not receive a refund and will not be allowed to return to the facility.
Yes. We sell a full complement of food, beverages, beer and wine. Click here for a list of places to eat and drink at our park.
Please note that state law does not allow customers to bring alcohol onto our property. Additionally, we do not allow admission into our facility or attractions if you are intoxicated.
You are not allowed to bring pets, laser pointers, firearms or weapons into our facility. Outside food and beverages are not allowed, with the exception of a personal bottle of water and infant food.
Food and beverages purchased at our facility are not allowed on Snowy Slopes, on Crystal Ribbon, or inside the Arctic Igloo.
The Eskimo Outpost is the perfect place to host your next birthday party, company event, or family outing. The Eskimo Outpost is located adjacent to Snowy Slopes, and features 3 private igloo rentals available for up to 25 guests each.
Guests may also celebrate their birthday in the Alpine Village, but all pavilions and picnic tables in the Alpine Village are first come, first serve.
The follow rules apply to all outside food and beverage:
- Outside food and beverages are not allowed, with the exception of a personal bottle of water and infant food. However, guests celebrating a birthday may bring a cake or cupcakes, but ice cream is not allowed. We do not offer cake for sale, but our food court offers an assortment of ice cream, snacks, food, and candy, including s’mores and other sweet treats.
- Guests may not bring coolers of any type into the park, unless they are used solely for infant food.
- Food and beverages purchased at our facility are not allowed on Snowy Slopes, inside the Arctic Igloo, or on the Crystal Ribbon.
Smoking is only allowed in the parking lot and in the Alpine Village.
Smoking is not allowed in any queue lines, nor allowed in the Arctic Igloo, Crystal Ribbon, Snowy Slopes, or Eskimo Outpost.
Showclix is the official ticket service provider of Snowcat Ridge.
The $3.95 fee applies to admission tickets and photo package only and does not apply to ice skate rental or parking passes. The online ticketing service fee collected by Showclix covers the cost of online ticket processing, credit card processing fees, and ticket agent support provided by Showclix.
You may enter and leave Snowcat Ridge on the same day, as long as you get your hand stamped by one of the staff at the main entrance/exit of the park.
Please note that you must continue to wear your wristband and show your hand stamp to re-enter the park.
You must be at least 18 years old to work at Snowcat Ridge.
If you would like to work at Snowcat Ridge, please visit our jobs page to request an interview.
